Concern Resolution Processes 

Concern Resolution Processes 

Part of the agency’s role is to provide clear, fair processes for resolving concerns raised by: 

• Individuals receiving support 

• Families and guardians 

• Providers 

Typical steps in a concern resolution process: 

1. Initial Contact: A provider or family member brings up a concern. 

1. Informal Resolution: The agency works with everyone involved to clarify the issue and explore solutions. 

1. Formal Review: If needed, a formal review may involve written reports, interviews, and a documented action plan. 

1. Escalation to CLBC: If the concern involves health, safety, or funding issues that can’t be resolved at the agency level, CLBC may become directly involved. 

Home sharing providers should: 

• Document all incidents and communications 

• Be transparent and proactive in reporting concerns 

• Participate in discussions to resolve concerns collaboratively