Conflict Resolution Process

Conflict Resolution Process 

We recognize that concerns or conflicts may arise during the course of home sharing supports. It is our shared responsibility to address these issues in a respectful, timely, and solution-focused manner. The following steps outline the conflict resolution process: 

1. Start with the Home Sharing Coordinating Agency
   Concerns should first be brought to the attention of the home sharing agency. Most issues can be resolved at this level through open dialogue, mediation, and clarification of roles or expectations.  Each agency has their own process and you should refer to their specific process. 

It is important to begin conflict resolution with your existing coordinating agency. You will likely be asked if this step has been completed prior to escalating to CLBC or Ministry. Document and track your progress, replies, dates, times when you make contact with and with whom.    

1. Escalate to Community Living BC (CLBC)
   If the matter remains unresolved, it can be escalated to the CLBC analyst. The analyst may facilitate discussions, review service arrangements, or explore other supports to resolve the conflict.   You can also access the “File A Complaint” on the CLBC website. 

1. Contact the CLBC Local Management Team
   If the concern is still not resolved after involvement from the analyst, it can be brought forward to the CLBC local team lead or manager for further review and support. 

1. Ministry of Social Development and Poverty Reduction
   Should the issue remain unresolved through CLBC’s processes, the concern can be directed to the Ministry. This step is typically taken when the matter relates to policy interpretation, systemic concerns, or provider conduct issues that exceed local resolution processes. 

1. External Oversight or Advocacy Bodies
   In some cases, individuals may choose to involve external bodies such as the Office of the Ombudsperson, the Representative for Children and Youth (for young adults in transition), their local MLA, or advocacy organizations for support in navigating the process.