How to Use This Manual

This manual is your go-to guide for understanding your role, responsibilities, and available supports as a home sharing provider in British Columbia. It is designed for ease of use and ongoing reference.

 

1. Use the Table of Contents

Each section is listed in the Table of Contents with page numbers and headings. Use it to navigate to key topics such as:

• Contract administration
• Respite and invoicing
• Daily living supports
• Emergency preparedness
• Rights and responsibilities

 

2. Search by Keyword

If using the digital version, enter keywords (e.g. “medication,” “respite,” “critical incident”) into your PDF viewer’s search bar to find specific information quickly.

 

3. Follow Internal Links (if digital)

Clickable links allow you to move between sections and access referenced policies, tools, and external resources such as:

• CLBC policies
• Government supports
• Open Future Learning

 

4. Understand Section Groupings

The manual is organized into logical sections to improve flow and usability. For example:

• Standards & Policies outlines expectations from CLBC and coordinating agencies.
• Service Delivery focuses on daily supports, routines, and person-centred care.
• Professional Tools & Resources highlights continuing education and supports.

Each policy or guidance section is titled clearly and numbered for easy cross-reference.

 

5. Keep It Handy

Whether you’re new or experienced, refer to this manual often. Use it when:

• Preparing for an annual planning meeting
• Welcoming a new person into your home
• Needing to clarify a process (like critical incident reporting)
• Hiring respite or seeking training

 

 

 Purpose #

 

The purpose of this manual is to provide a single point of reference regarding legislation, policy, and service delivery best practices to assist home sharing providers to deliver services that enable adults with disabilities to achieve their goals for independence and community inclusion.

It is intended primarily for use by home sharing providers, but may be of interest to other professionals within the disability sector and those connected to the disability sector.

 

Introduction #

 

Home sharing is more than just providing housing, it is about creating a safe, inclusive, and supportive home where people with developmental disabilities can live full and meaningful lives. As a home sharing provider, you are a key part of this vision. The relationships you build, the support you provide, and the values you uphold help shape someone’s daily life and future.

This manual has been created to support you in understanding your role and responsibilities. It offers guidance on best practices, standards, and expectations, all grounded in a commitment to dignity, respect, and human rights.

Two foundational principles guide all aspects of home sharing in British Columbia:

United Nations Declaration on the Rights of Persons with Disabilities (UNCRPD) #

The United Nations Convention on the Rights of Persons with Disabilities (UNCRPD) is an international agreement that recognizes the full human rights of people with disabilities. Canada ratified the Convention in 2010, and its principles guide many of the policies and practices of CLBC and its partners.

As a home sharing provider, your work should reflect the following key rights from the UNCRPD:

• The right to live in the community: People with disabilities have the right to choose where and with whom they live and to be supported in their own communities.
• The right to make choices: Individuals should have control over their lives, including decisions about daily routines, relationships, and future plans.
• The right to dignity and respect: All people deserve to be treated with kindness, fairness, and without discrimination.
• The right to accessibility and inclusion: People should be able to participate in all areas of life—employment, education, recreation, and citizenship—without barriers.

Your role as a provider includes helping the person you support to enjoy these rights in everyday life. This means:

• Involving them in decisions, big and small.
• Respecting their preferences, communication style, and cultural identity.
• Supporting access to community events, employment, and learning opportunities.
• Creating a home where they feel safe, welcome, and free to be themselves.

Indigenous Rights & Freedoms #

British Columbia is home to diverse Indigenous Peoples who hold unique cultures, languages, and relationships with their territories. Indigenous individuals with developmental disabilities may access home sharing services, and it is vital that their rights, identities, and histories are respected in all aspects of support.

As a home sharing provider, your responsibilities include:

• Acknowledging that you live and work on Indigenous land. This may mean learning which Nation’s territory you live on and reflecting that in your home and conversations.
• Understanding the legacy of colonialism, residential schools, and systemic discrimination that still affects Indigenous individuals and communities today.
• Supporting cultural safety, which means creating an environment where Indigenous people feel respected, seen, and free from judgment or racism.
• Encouraging and supporting the individual’s connection to their cultural practices, community events, language, and Elders—if this is something they choose.

You are not expected to be an expert in Indigenous knowledge or experiences. But you are expected to:

• Listen respectfully.
• Ask when unsure.
• Make space for cultural identity to be part of the home environment.

CLBC and many coordinating agencies provide cultural safety resources and training. Use these tools to support reconciliation and honour Indigenous rights in your day-to-day practice.

 

 

Disability Services in British Columbia #

Ministry of Social Development and Poverty Reduction #

Roles & Responsibilities #

The Ministry of Social Development and Poverty Reduction is responsible for:

• Administering Income Assistance and PWD programs.
• Providing financial benefits and supplements to eligible individuals with disabilities.
• Supporting employment and training services for people with disabilities.
• Working with Community Living BC (CLBC) and other partners to help ensure individuals receive the services they need.
• Ensuring policies and programs reflect BC’s commitment to reducing poverty and promoting social inclusion.

As a provider, your role may include:

• Helping individuals apply for or renew benefits.
• Supporting communication with ministry representatives.
• Keeping records that may support supplement applications.
• Helping individuals understand their rights and entitlements.

Income Assistance #

The Ministry of Social Development and Poverty Reduction (MSDPR) is responsible for delivering key financial supports and services to individuals and families in British Columbia who are in financial need. One of its most well-known programs is Income Assistance, a last-resort financial support designed for people who are temporarily unemployed, unable to work, or in crisis.

The Income Assistance is separate from disability assistance it is often the first step for individuals who will later apply for the Persons with Disabilities (PWD) designation. Understanding this system helps home sharing providers support individuals before, during, and after they transition into CLBC-funded services.

What Is Income Assistance?

Income Assistance (IA) is a monthly financial benefit for British Columbians who:

• Are between jobs or unable to find work,
• Have no or very limited income,
• Need short-term help while applying for other supports (such as Employment Insurance or PWD).

It is not limited to people with disabilities, but some people receiving Income Assistance  may go on to qualify for disability benefits through the PWD program.

Basic Eligibility for Income Assistance

To qualify, a person must:

• Be a resident of British Columbia
• Be 19 years or older (or 18 if transitioning from care)
• Have little to no income or assets
• Be actively looking for work (with some exceptions)
• Be ineligible for other forms of income (e.g., Employment Insurance)
• Individuals who have a medical condition, are over age 65, or are in special circumstances (e.g., fleeing violence) may be exempt from work requirements.

 

What Supports Are Included Under Income Assistance?

Individuals receiving Income Assistance may be eligible for several financial and supplementary supports, including:

Monthly Financial Support

• A basic support allowance for living expenses (e.g., food, clothing, personal hygiene).
• A shelter allowance to help cover rent or housing costs (based on actual rent paid, up to a maximum).

Example: A single person may receive around $935 per month in total (as of 2024), depending on their living situation.

Crisis Supplements

• Temporary assistance for people facing urgent needs (e.g., eviction, lack of food, emergency travel).
• Helps cover costs like food, shelter, medical needs, or home heating.

Health-Related Benefits

Even before Persons With Disabilities funding approval, individuals on Income Assistance may qualify for:

• Medical Services Plan (MSP) coverage
• PharmaCare (basic prescription coverage)
• Emergency dental and optical services
• Medical equipment and supplies, such as orthotics, walkers, or incontinence supplies

These health supports help bridge the gap for people who cannot afford private insurance.

Employment and Training Support

• WorkBC services: Access to job search assistance, career planning, and training.
• Wage subsidies and job start incentives.
• Education and training programs, including tuition and supplies support.

This helps individuals on Income Assistance find sustainable employment and move toward financial independence.

Transition to Disability Assistance (PWD)

Many people begin with IA while applying for the PWD designation. During this transition, the Ministry can:

• Help with documentation and medical reports
• Maintain financial support while the PWD application is in progress
• Support access to advocacy services if needed

Once PWD status is granted, individuals move to the Disability Assistance program with expanded health and income supports.

 

Persons With Disabilities (PWD) Program #

The PWD program provides financial and health-related assistance to individuals with disabilities who meet the eligibility criteria. Once approved, individuals are issued a PWD designation, which unlocks a wide range of supports. These benefits help cover daily living expenses and support community inclusion.

To qualify for PWD benefits, a person must:

• Be 18 years or older.
• Be a resident of BC.
• Have a significant and long-term disability that restricts daily living activities.
• Undergo a PWD designation application process, including a medical report and assessment.

General Supplements & Programs #

A number of supplements are available including employment-related supplements, housing-related supplements, transportation-related supplements, children and family-related supplements, health-related supplements and financial and emergency-related supplements.

Housing-Related Supplements: #

Support for security deposits, moving costs, and monthly shelter costs if rent exceeds the basic shelter allowance.

Transportation Supplements:

• Bus passes (for $45/month or free in some cases).
• Monthly transportation allowances for people unable to use public transit.

 

Employment-Related Supplements:

• Tools and clothing for work.
• Funding for training or certifications.
• Earnings exemptions (PWD clients can keep a portion of earned income without losing their benefits).

 

Health-Related Supplements:

• Medical equipment and devices (hearing aids, mobility aids).
• Dental and optical coverage.
• Special diets based on medical need.
• Medical travel supplements.

 

Children and Family-Related Supplements:

• Assistance for parents with dependent children.
• Child care subsidies.

 

Financial & Emergency Supplements:

• Crisis supplements (e.g., emergency shelter, food, clothing).
• Utility deposits and reconnection fees.
• Evacuation supports during natural disasters.

 

Home Sharing Providers: You may be asked to help collect information or documentation for these supplements, especially during annual planning or if needs change. Keep records of receipts, changes in housing, or new medical requirements.

Employment Supports #

The Ministry also offers employment support programs tailored to individuals with disabilities who wish to work or explore job opportunities. Employment can increase financial independence and support personal goals related to inclusion and skill-building.

WorkBC Employment Services: #

• Personalized employment planning.
• Job readiness training, résumé building, and interview prep.
• Wage subsidies and job placements.

Customized Employment Services: #

• Supports individuals with significant barriers to employment.
• Focuses on matching the person’s strengths and interests with employer needs.

Self-Employment Program: #

• Supports individuals in developing small businesses or freelance work.

Earnings Exemptions: #

• Individuals on PWD assistance can earn up to a certain amount per year without affecting their benefits. The current exemption (as of 2024) is $16,200 annually.

 

 

Community Living BC #

Community Living British Columbia (CLBC) is the main provincial agency responsible for funding and coordinating services for adults with developmental disabilities, including home sharing. As a home sharing provider, CLBC will be one of your primary contacts, whether you’re working with them directly or through a coordinating agency.

Roles & Responsibilities #

CLBC’s key responsibilities include:

• Determining eligibility for services and funding.
• Conducting assessments of support needs.
• Coordinating the delivery of services, including home sharing, employment supports, and community inclusion programs.
• Overseeing quality and compliance with provincial service standards.
• Supporting planning and monitoring of services in partnership with individuals, families, agencies, and providers.
• Managing concern resolution and service adjustments.

For home sharing providers, this means CLBC:

• May issue your contract (if you’re contracted directly).
• Approves support funding for the individual in your care.
• Monitors service quality and may conduct reviews or site visits.

 

Home Sharing Arrangements (Community Living BC) #

Home Sharing is a flexible, person-centered support model funded by Community Living BC (CLBC) that enables adults with developmental disabilities to live in a welcoming, supportive home environment. Instead of living in staffed residential settings, individuals in home sharing arrangements live in the home of a contracted caregiver, a Home Sharing Provider, who offers personalized, day-to-day support.

Home sharing emphasizes inclusion, independence, and the development of natural relationships. It is built on the belief that everyone has the right to a safe, respectful home and to participate fully in community life.

Purpose #

The purpose of home sharing is to provide individuals with developmental disabilities an opportunity to live in a supportive, inclusive home environment that meets their needs and aligns with their personal goals. Home sharing supports adults to build relationships, gain independence, and participate in their communities while receiving the day-to-day support they need.

Roles & Responsibilities #

CLBC is responsible for:

• Approving home sharing as the service model.
• Funding the arrangement and ensuring it aligns with assessed needs.
• Reviewing provider qualifications and living environments.
• Supporting matching, planning, and ongoing monitoring.
• Ensuring providers meet provincial and CLBC standards.

As a provider, your role includes:

• Creating a welcoming, safe, and respectful home.
• Participating in planning meetings.
• Reporting changes or concerns to CLBC or your coordinating agency.

 

Home Sharing Eligibility

Eligibility requirements

To qualify for CLBC-funded services, individuals must:

• Be a resident of British Columbia
• Be 19 years of age or older
• Have a developmental disability, or qualify under CLBC’s other eligibility streams (e.g., Fetal Alcohol Spectrum Disorder or Autism Spectrum Disorder with significant limitations)
• Developmental Disability An adult has:
  • Significantly impaired intellectual functioning
  • Significantly impaired adaptive functioning
  • These impairments must have started before the age of 18

 

Application process #

Initial Contact: The person or their representative contacts CLBC.

Eligibility Determination: Documentation is reviewed (e.g., psychological assessments, school records).

Welcome & Planning: Once eligible, the person is assigned a CLBC facilitator who helps develop a personalized support plan.

GSA Assessment: Conducted to determine service funding levels.

Coordination between CLBC, PWD, Community Living Agencies

CLBC collaborates with:

• The Ministry of Social Development and Poverty Reduction for PWD benefits.
• Community living agencies for home sharing coordination, monitoring, and concern resolution.
• Families and support networks to ensure plans reflect the individual’s wishes.

 

Home Sharing Service Delivery Options

Community Living Agencies

Agencies are contracted by CLBC to recruit, train, and oversee providers. The agency handles contracts, monitoring, and communication with CLBC.

Best for: Individuals who need structured oversight and regular support with coordination and planning.

Individualized Funding

Families or individuals receive funding directly and are responsible for hiring, contracting, and managing the home sharing provider.

Best for: Individuals with strong support networks who prefer more control over their services.

Micro-Boards

A micro-board is a small non-profit society made up of family and community members who oversee the person’s support plan and contracts.

Best for: Individuals with committed personal networks seeking a collaborative decision-making model.

CLBC Assessment of Needs (GSA)

The Guide to Support Allocation (GSA) is a standardized tool used by CLBC to evaluate an individual’s support needs in daily living, relationships, health, and safety. It helps determine the level of funding provided.

 

Profiles

Each individual’s support profile is based on GSA results and outlines the areas where they need help, such as:

• Medication administration
• Community access
• Communication support
• Behavioural planning
  • https://www.communitylivingbc.ca/how-do-i-get-support/understand-clbc-assessment-tools/
  • https://www.communitylivingbc.ca/wp-content/uploads/RA_POLICY.pdf
  • https://www.communitylivingbc.ca/how-do-i-get-support/requesting-changing-clbc-service/

 

CLBC Services

Home Living Supports

• Includes home sharing, staffed residential homes, and supported independent living. Focuses on helping individuals with daily living, relationships, health, and safety.

 

Employment Supports

May include:

• Job coaches
• Vocational programs
• Customized employment opportunities
• Collaboration with WorkBC
• Community Inclusions
• Programs and supports that help individuals:
• Participate in their communities
• Develop skills
• Build social networks and friendships

 

Specialized community supports

These services support individuals with complex needs such as:

• Behavioural challenges
• Mental health concerns
• High medical needs
• Crisis response and stabilization
• Concern resolution processes

 

Appeal a Decision

• If an individual disagrees with a CLBC decision (e.g., funding level, service denial), they have the right to:
• Request a formal review
• Submit additional documentation
• Be supported through the process by an advocate, friend, or family member

 

GSA Assessment

• If a person or their family believes the GSA assessment does not accurately reflect their needs:
• They can request a reassessment.
• They may appeal the assessment outcome by providing supporting evidence or requesting a new facilitator to review the file.

 

Quality of Life Outcomes

 

What is quality of life?

Community Living BC (CLBC) utilizes a Quality of Life (QoL) framework to assess and enhance the well-being of individuals receiving support. This framework encompasses three primary domains:

 

Independence

• Personal Development: Opportunities for learning and personal growth.
• Self-Determination: Autonomy in making choices and decisions affecting one’s life.

 

Social Participation

• Interpersonal Relationships: Building and maintaining meaningful relationships.
• Social Inclusion: Active participation in community life and feeling valued.

 

Rights: Respect for individual rights and freedoms.

 

Well-Being

• Emotional Well-Being: Experiencing satisfaction, happiness, and a sense of purpose.
• Physical Well-Being: Maintaining good health and access to necessary health care.
• Material Well-Being: Having financial stability and access to resources.

 

 

Coordinating Agencies #

 

Agencies across the province are responsible for coordinating home sharing services.  Each one is an individual business that has their own business practices.  While they must follow the standards, policies and legislation, how they implement and monitor the services may differ agency to agency.

Roles & Responsibilities #

Coordinating agencies take on a number of important tasks to ensure the success and safety of home sharing placements. These include:

 

Recruitment and Screening: Agencies recruit new providers, conduct interviews, and assess homes to ensure they meet safety and suitability standards.

Home Studies: A comprehensive home study is completed for each provider, reviewing their experience, skills, lifestyle, home environment, and alignment with person-centered care.

Matching: Agencies work to find the best possible match between the person receiving support and the provider, considering personalities, preferences, culture, communication, and home environment.

Monitoring and Support:

• Conduct regular in-home visits and evaluations.
• Provide training and resources.
• Support providers with documentation and record keeping.
• Address any questions or concerns that arise.

 

Contract Management: Where the contract is held by the agency (rather than directly with CLBC), they manage contract terms, payments, and documentation.

For home sharing providers, the coordinating agency is often your go-to contact for anything related to:

• Day-to-day support needs
• Training and professional development
• Safety concerns
• Changes in the support plan
• Navigating provider responsibilities

Coordination of Home Sharing Standards and Policy #

Coordinating agencies are responsible for ensuring that provincial standards are consistently applied through the home sharing services they manage. This includes:

• Implementing and monitoring compliance with CLBC’s Home Sharing Standards.
• Promoting best practices in individualized support and community inclusion.
• Supporting Quality of Life outcomes, such as personal safety, emotional well-being, meaningful relationships, and participation in the community.
• Applying the principles of person-centered care.
• Providing training and tools for providers to meet or exceed standards.

Many agencies use resources such as the Home Sharing Coordinators Handbook (developed by the BC CEO Network) to guide internal processes. This handbook is a customizable tool that helps agencies manage:

• Documentation
• Quality assurance
• Provider oversight
• Cultural safety and inclusion

Agencies are also responsible for adapting policies to reflect their unique structure and communities while still aligning with CLBC requirements.

Concern Resolution Processes #

Part of the agency’s role is to provide clear, fair processes for resolving concerns raised by:

• Individuals receiving support
• Families and guardians
• Providers

Typical steps in a concern resolution process:

1. Initial Contact: A provider or family member brings up a concern.
2. Informal Resolution: The agency works with everyone involved to clarify the issue and explore solutions.
3. Formal Review: If needed, a formal review may involve written reports, interviews, and a documented action plan.
4. Escalation to CLBC: If the concern involves health, safety, or funding issues that can’t be resolved at the agency level, CLBC may become directly involved.

Home sharing providers should:

• Document all incidents and communications.
• Be transparent and proactive in reporting concerns.
• Participate in discussions to resolve concerns collaboratively.

 

Home Study Certification Course: #

Shared Living is designed for service provider staff who conduct home studies.

• Offered through the Justice Institute of BC (JIBC), the course teaches how to evaluate home share applicants following the Standards for the Coordination of Home Sharing. It also covers the latest standards, best practices and person-centered approaches to home sharing, helping ensure that potential providers can improve the quality of life for those in shared living arrangements.
• The course includes a four-week, self-paced online component. Following the self-paced portion of the course, learners attend a one-day, live, virtual module from 8:30 am to 4:00 pm.

Key components:

• Home Study Evaluation Training: Teaches how to assess provider applications, including interviews, reference checks, and home inspections.
• Best Practices in Person-Centred Support: Focuses on fostering inclusive, respectful, and individualized care in home environments.
• Latest Standards and Policy Updates: Ensures that agency staff are familiar with CLBC’s expectations and evolving practices.

 

The Home Sharing Coordinators Handbook Template #

The Home Sharing Coordinators Handbook Template has been developed by the BC CEO Network as a template and should be customized to each organization’s specific organizational structure, practices, policies and terminology.

The handbook supports quality service and is based on standards and best practices. It considers Quality of Life outcomes, accreditation standards and CLBC Standards for the Coordination of Shared Living.

Developed as a best-practice framework, this handbook helps agencies:

• Standardize internal policies
• Promote equity and cultural safety
• Implement quality assurance systems
• Align with accreditation standards and CLBC policies

Agencies are encouraged to customize the template to reflect their own organizational practices. The handbook includes tools for:

• Incident response
• Emergency planning
• Provider evaluations
• Coordinated service planning

 

Home sharing is delivered throughout the province by a network of home sharing providers that are under contract with qualified community-based agencies and under direct contract with CLBC.

To offer shared living services, agencies must go through a formal qualification process. The list of qualified suppliers is regularly reviewed and revised.

Working with Individuals, Families & Supporters #

One of the most important aspects of being a home sharing provider is relationship-building. Agencies support you in:

• Maintaining open communication with family members or guardians.
• Understanding care preferences and routines that reflect the individual’s culture, spirituality, gender identity, and lived experience.
• Navigating disagreements or changes through inclusive planning and support meetings.

Coordinating agencies ensure that person-centred principles are applied at every stage, and that families and supporters are treated as valued team members.

Accreditation #

Accreditation is a formal recognition that a home sharing coordinating agency (or other service provider organization) meets or exceeds established standards for quality, safety, governance, and service delivery. It’s a way to demonstrate that the agency follows best practices and provides accountable, consistent support to individuals.

Accreditation is typically granted by independent bodies such as:

• CARF (Commission on Accreditation of Rehabilitation Facilities)
• COA (Council on Accreditation)
• Accreditation Canada

These organizations assess everything from organizational leadership to client outcomes and service effectiveness.

Why Accreditation Matters for Home Sharing

• It helps ensure that people receiving services are supported in safe, respectful, and inclusive environments.
• It improves consistency in service quality across agencies and regions.
• It gives families, individuals, and funders confidence that providers are meeting professional and ethical standards.

Although accreditation applies mainly to coordinating agencies, it directly affects home sharing providers too. Home sharing providers working under accredited agencies are expected to:

• Comply with documented service standards.
• Participate in quality assurance activities, such as home reviews, training, and feedback processes.
• Follow agency policies that reflect best practices and accreditation criteria.

Requirements #

Accredited Agencies: #

• Undergo external reviews every 3-5 years.
• Maintain internal processes for:
• Ongoing monitoring and improvement.
• Risk management and emergency preparedness.
• Staff and provider development.
• Align with CLBC standards for home sharing while also meeting their accrediting body’s requirements.
• Promote person-centred planning, cultural safety, and inclusion in every aspect of their service.

As a home sharing provider working with an accredited agency, your responsibilities may include:

• Participating in home safety inspections or documentation audits.
• Using templates and tools that support person-centred planning.
• Responding to feedback or quality improvement suggestions from the agency.
• Completing required training related to safety, communication, privacy, or rights.

 

Non-accredited Service Providers #

Not all agencies that deliver home sharing services are accredited. Some may still be in the process of becoming accredited, while others may choose not to pursue accreditation. These non-accredited agencies are still held to the same CLBC policies and expectations, but oversight may differ.

For home sharing providers working with non-accredited agencies, you may notice:

• A smaller or more flexible organizational structure.
• Fewer formal quality assurance tools (but possibly closer relationships with agency staff).
• A reliance on CLBC’s monitoring and home sharing standards rather than external benchmarks.

Non-accredited home sharing providers are still expected to:

• Follow all safety, reporting, and documentation guidelines outlined by CLBC.
• Participate in service planning and regular reviews.
• Maintain a person-centred, inclusive, and respectful environment.

 

 

Home Sharing Providers #

Roles & Responsibilities #

Your core responsibilities as a home sharing provider include:

• Creating a safe, respectful home that reflects the individual’s personality and values.
• Supporting daily living: meals, personal care, transportation, and routines.
• Promoting community involvement: outings, friendships, events, and volunteer work.
• Respecting individual rights, culture, and autonomy.
• Documenting support activities: medication logs, incident reports, care plans.
• Participating in planning meetings with CLBC, agencies, and families.
• Responding to emergencies and reporting critical incidents promptly.
• Maintaining confidentiality and completing privacy training.

You are a key part of the support team and must collaborate with families, coordinating agencies, and professionals.

Determining Employee vs Contractor #

Most home sharing providers are considered independent contractors, which means:

• You are not an employee of CLBC or the agency coordinating supports
• The income is non-taxable
• You are responsible for filing your own taxes and managing employment deductions and benefits
• You have flexibility in how services are provided, but must meet the contract’s terms of your agreement

It is important to understand your role and status at the time of contracting, and consult with a financial advisor or accountant for help managing your obligations.

CRA Bulletin #

The Canada Revenue Agency (CRA) has published a bulletin to help home sharing providers understand:

• Why and in which circumstances income is classified as business or employment income
• What deductions are available (e.g., meals, transportation, home modifications)
• How to apply tax rules specific to caregiver arrangements

 

Payments for Home Sharing

Canada Revenue Agency Technical Interpretation

Please note that the following information, although believed to be correct at the time of posting, may not represent the current position of the CRA.

Income Tax Act Section 81(1)(h) Social Assistance Payments

Paragraph 81(1)(h) of the Income Tax Act (the “Act”) states:

 

“where the taxpayer is an individual (other than a trust), a social assistance payment (other than a prescribed payment) ordinarily made on the basis of a means, needs or income test under a program provided for by an Act of Parliament or a law of a province, to the extent that it is received directly or indirectly by the taxpayer for the benefit of another individual (other than the taxpayer’s spouse or common-law partner or a person who is related to the taxpayer or to the taxpayer’s spouse or common-law partner), if

 

(i) no family allowance under the Family Allowances Act or any similar allowance under a law of a province that provides for payment of an allowance similar to the family allowance provided under that Act is payable in respect of the other individual for the period in respect of which the social assistance payment is made, and

 

(ii) the other individual resides in the taxpayer’s principal place of residence, or the taxpayer’s principal place of residence is maintained for use as the residence of that other individual, throughout the period referred to in subparagraph (i);”

 

Also, the CRA’s policy with respect to the determination of one’s principal place of residence for the purposes of the application of paragraph 81(1)(h) is found in Income Tax Technical News No. 31R2, which reads as follows:

 

“An individual’s “principal place of residence” is the place where the individual regularly, normally or customarily lives. In our view, the place where the individual normally sleeps is a significant factor in making this determination.”

Families as Home Sharing Providers #

Family members can serve as home sharing providers, offering care within a familial setting. This arrangement can provide continuity and comfort for the individual receiving support. However, it’s essential to establish clear boundaries and agreements to ensure that the caregiving role is formalized and meets the standards set by coordinating agencies and CLBC.

When family members act as home sharing providers, they must:

• Enter into formal agreements outlining roles, responsibilities, and compensation.
• Undergo the same screening and approval processes as non-family providers.
• Ensure that the individual’s rights and autonomy are respected, avoiding potential conflicts of interest.

Home Sharing Rates #

Provider compensation is based on the individual’s assessed level of need. CLBC’s home sharing rates include:

• Daily base rate: covers support services and general living costs.
• Respite funding: for relief care when you take time off.
• Extraordinary funding: for individuals with complex or high medical needs (case-by-case basis).

Rates may vary based on contract terms, funding model, and the individual’s support profile.

Information Sharing #

• CLBC’s online privacy training is for all employees and subcontractors of agencies who provide services to CLBC eligible individuals.

Home sharing providers have access to sensitive personal information. To protect this information, you are required to:

• Complete CLBC’s online privacy training (mandatory for all providers and subcontractors).
• Understand and follow BC’s Freedom of Information and Protection of Privacy Act (FIPPA).
• Only share information with authorized professionals (e.g., CLBC, agency staff, health care providers).
• Secure documentation in locked storage and digital devices with passwords.

Breaches of privacy may result in termination of your contract and legal consequences.

Administration #

Administrative responsibilities are an important part of being a home sharing provider. They ensure your support is documented, your home remains compliant with standards, and that the person you support receives consistent, safe, and high-quality care. This section outlines the key areas of administration you are responsible for, from policies to incident reporting.

Home Sharing Standards and Policy #

CLBC’s Home Sharing Standards outline the minimum expectations for the delivery of support in home sharing settings. These standards cover areas such as:

• Health and safety (e.g., emergency preparedness, infection control, safe medication handling)
• Dignity and respect
• Cultural safety and inclusive practices
• Communication and consent
• Privacy and confidentiality
• Record keeping and monitoring

You are responsible for knowing and following these standards in your daily support. These standards may be supplemented by your coordinating agency’s internal policies. They serve as the foundation for home reviews, contract evaluations, and quality assurance processes.

CLBC Policies #

CLBC publishes a number of policies that guide how services must be delivered. These policies align with provincial laws and best practices and include:

• Informed consent and supported decision-making
• Incident reporting and risk management
• Person-centred planning
• Eligibility for services and funding
• Transition planning (e.g., aging, moving, changing providers)

As a home sharing provider, you are expected to:

• Be familiar with applicable CLBC policies
• Apply them consistently in your work
• Ask your coordinator or CLBC facilitator for clarification if needed

Policies are publicly available on CLBC’s website and are updated as needed.

Costs #

As a home sharing provider, you are paid to deliver day-to-day care and support. This payment covers:

• Basic living costs related to the individual (e.g., food, hygiene items, transportation for appointments)
• Time and supervision
• Participation in planning and documentation

You are responsible for:

• Maintaining receipts and records (especially if extraordinary funding is provided)
• Notifying your agency or CLBC if support needs, and costs, significantly change

What is not covered: household repairs, personal vacation travel, unrelated family expenses, or any item not linked to the individual’s support.

Damage Program

WorkSafeBC

Annual Planning #

Each person receiving CLBC services has an annual planning process, typically coordinated by your agency or a CLBC facilitator. This is a chance to:

• Review the person’s goals and progress
• Update the support plan
• Discuss any changes in health, routines, or relationships
• Identify any new training or safety concerns

Your role as the provider is to:

• Share observations and feedback
• Help identify meaningful goals
• Ensure documentation is up-to-date
• Participate in any follow-up actions

Planning meetings are also where funding levels and service arrangements are discussed, so your involvement is essential.

Changing Agencies #

In some cases, the individual receiving services or the provider may need to switch coordinating agencies. Reasons could include:

• Better cultural fit or communication
• Moving to a new area
• Request by the family, individual, or provider

If a change happens:

• Notify CLBC and your current agency in writing.
• A transition plan will be developed to ensure services continue without interruption.
• You may need to complete a new home study or update your records with the new agency.

During the transition, your responsibility is to maintain consistent support for the individual and assist with handover as needed.

Contract Termination #

Contracts can be ended by the provider, the agency, or CLBC. Termination may be:

• Voluntary: The individual moves out, you retire, or mutually agree to end the arrangement.
• Involuntary: Due to safety concerns, breach of contract, or inability to meet expectations or changes in needs or supports. (e.g. move to long-term care)

If your contract ends:

• Provide the required notice (as outlined in your agreement).
• Participate in exit planning.
• Ensure records are handed over appropriately.
• Continue to support the person during the transition, unless advised otherwise.

Your agency or CLBC will provide support if the end of the arrangement is complex or emotionally difficult.

Critical Incident Reporting #

You are required to report any critical incident that could affect the safety or well-being of the person you support. This includes:

• Injuries requiring medical attention
• Allegations or suspicions of abuse or neglect
• Missing persons
• Police involvement
• Severe behavioral events
• Medication errors

What to do:

1. Ensure immediate safety.
2. Notify your agency or CLBC facilitator as soon as possible (usually within 24 hours).
3. Complete a written Critical Incident Report with detailed facts.
4. Cooperate with follow-up or investigation.

Adult Guardianship & Decision Making #

In British Columbia, adults are presumed to be capable of making their own decisions, regardless of disability, unless legally determined otherwise. Home sharing providers must understand the legal frameworks that govern substitute decision-making, guardianship, and informed consent, especially when working with individuals who have significant cognitive or developmental disabilities.

Understanding who has the legal authority to make decisions, particularly in health, legal, and financial matters, is essential for ethical, safe, and lawful service delivery.

Adult Guardianship #

Adult guardianship refers to legal arrangements that give another person or entity the authority to make decisions for an adult who is deemed incapable of making certain decisions on their own. In British Columbia, this is usually done through:

• Representation Agreements
• Committeeship (via the BC Supreme Court)
• Public Guardian and Trustee (PGT) interventions

 

Substitute Decision Maker #

A substitute decision maker is someone who is legally authorized to make decisions on behalf of an adult who is not capable of doing so themselves. This authority can apply to:

• Financial decisions
• Legal matters
• Personal care
• Health care

Substitute decision-makers may include: #

• A legal representative under a Representation Agreement
• A committee appointed by the BC Supreme Court
• A Temporary Substitute Decision Maker (TSDM) assigned under the Health Care (Consent) and Care Facility Admission Act

Home sharing providers must always know who, if anyone, is acting as a substitute decision-maker for the individual they support.

Financial / Legal Decision Making #

When an adult is not capable of managing their own finances or legal matters, a committee of estate may be appointed. There are two types of legal substitute decision-makers for financial/legal decisions:

1. Private Committee:
   1. Appointed by the BC Supreme Court
   2. Usually a trusted family member or friend
   3. Can make decisions about finances, property, and legal matters
2. Public Guardian and Trustee (PGT):
   1. Steps in if no family or private person is suitable
   2. Manages income, benefits, and major decisions as needed

Home sharing providers are not allowed to handle personal finances unless explicitly permitted by the contract and oversight agency, and should always defer to the individual’s legal representative.

Private Committee #

A private committee is a person appointed by the court to manage the personal, legal, or financial affairs of an adult who is incapable of doing so themselves. They are responsible for acting in the best interests of the adult and must report to the court regularly.

Consent to Health #

In British Columbia, the Health Care Consent and Care Facility Admission Act governs how adults give or withhold consent to medical treatments. All adults are presumed capable of making their own health decisions unless assessed otherwise.

If the individual is not capable:

• A Temporary Substitute Decision Maker (TSDM) may be assigned by a healthcare provider.
• The TSDM may be a spouse, parent, sibling, close friend, or, if no one is available, the Public Guardian and Trustee.
• A Representation Agreement may already designate someone to make health decisions.

As a home sharing provider, your role is to support the individual’s right to be involved in their care and to know who has the legal authority to make decisions if they cannot.

Care Facility Admission #

Admission to a long-term care or assisted living facility may require substitute decision-making if the individual is unable to give informed consent.

• This decision may be made by a legal representative, committee, or TSDM.
• A care facility must assess the individual’s capacity to understand the decision and consult the appropriate substitute decision-maker if needed.
• CLBC, the individual’s family, and legal representatives must all be involved in planning for admission.

Home sharing providers may be asked to contribute input for assessments or transition planning, but do not have authority to approve or sign admission documents unless legally appointed.

Contract administration #

Contract administration refers to the full life cycle of your home sharing agreement—from when you are first selected as a provider to the ongoing monitoring of your performance and eventual renewal or termination of the contract. Understanding each part of this process helps ensure transparency, accountability, and successful collaboration between you, CLBC, and/or your coordinating agency.

Timely and accurate reporting protects everyone involved and shows accountability.

Contract administration refers to how you manage your responsibilities under your service agreement. This includes:

• Reading and understanding your contract
• Knowing what documentation you are expected to submit (e.g., monthly logs, receipts, incident reports)
• Keeping a calendar of reviews, meetings, and training renewals
• Responding to agency or CLBC communications
• Participating in quality assurance reviews or site visits

Your contract is a legal agreement. If you have questions about what’s expected, speak to your coordinator or facilitator. Keep copies of all contracts and correspondence for your records.

Service Terms & Conditions #

The service contract outlines the terms and conditions of your role as a home sharing provider. This includes:

• The level of support required, based on the individual’s needs
• Your daily responsibilities, including routines, safety, documentation, and communication
• Payment amounts and invoicing procedures
• Respite expectations and eligibility
• Training requirements (e.g., First Aid, privacy, medication administration)
• Review and renewal timelines
• Notice periods for contract changes or termination

Home sharing providers must read and understand the full agreement before signing. If anything is unclear, ask your agency or CLBC facilitator for clarification, alternatively reach out for legal support.

Contract Solicitation #

“Solicitation” is the process of identifying potential service providers for a specific individual. It often includes:

• A call or notice from CLBC or a coordinating agency about a home sharing opportunity
• A short profile describing the person’s needs, preferences, and location
• A request for interested providers to apply or express interest
• To be considered, you may need to submit:
• A current home study
• A resume or personal summary
• Information about your home environment and support approach

This is the first step in being matched with a new individual.

Contractor Selection #

After reviewing applicants, CLBC or the coordinating agency selects the provider who is the best match for the individual based on:

• Compatibility: Shared interests, values, and communication styles
• Home environment: Safety, accessibility, location, and layout
• Support experience: Your training, background, and ability to meet the person’s needs
• Cultural or linguistic alignment: When relevant to the individual’s identity or preferences

You may be invited to participate in:

• An interview with the person and their support team
• A tour of your home
• A trial visit or short transition period

Even if you are not selected, the process can help you prepare for future matches.

Contract Preparation & Execution #

Once selected, a formal service contract is drafted. It will include:

• The individual’s name and CLBC file number
• The start and (if applicable) end date of the agreement
• Specific support expectations
• The daily rate or total monthly amount to be paid
• Any additional documentation or training required

You must review and sign the contract, and so must the agency or CLBC. In some cases, the individual (or their representative) also signs to confirm their agreement.

The contract only takes effect once all signatures are complete.

Contract Approval Requirements #

Before a contract can begin, several conditions must usually be met:

• A current, approved home study
• Valid criminal record check
• Proof of First Aid and CPR certification
• Completion of privacy and abuse prevention training
• A satisfactory home safety inspection
• A clear support plan (developed with CLBC and/or the coordinating agency)

Delays in any of these steps may delay your contract’s start date. Keeping your documents up to date helps speed up the process.

Contract Management, Monitoring & Administration #

Once your contract is active, you are expected to:

• Deliver services as agreed, including daily support, planning participation, and reporting
• Keep documentation: daily logs, incident reports, health records, receipts
• Attend monitoring visits from your agency or CLBC (usually 1–4 times per year)
• Respond to feedback or quality improvement suggestions
• Renew certifications before they expire (e.g., First Aid)
• Good contract management means:
• Staying organized
• Communicating regularly
• Asking for help when needed
• Reporting any concerns or changes in the individual’s needs promptly

Agreements #

In addition to your main service contract, you may be involved in other agreements, such as:

• Behaviour Support Agreements: for individuals with complex needs
• Extraordinary Funding Agreements: if additional financial support is approved
• Service Plan Agreements: jointly developed plans that guide day-to-day care and long-term goals

You should keep signed copies of all agreements in a secure location and understand your responsibilities under each one.

Respite #

Frequently Asked Questions: Hiring and Paying Respite Workers

1. Are home sharing providers considered employees?

No. Home sharing providers are considered independent contractors. This means they are not entitled to employment benefits under the BC Employment Standards Act (such as vacation pay or sick leave) and are responsible for their own taxes.

2. Do home sharing providers pay tax on their income?

In many cases, no. Payments to home sharing providers may be considered non-taxable under the Canada Revenue Agency’s (CRA) guidelines for “foster care” or care for individuals with disabilities. This depends on factors like whether the person lives in the provider’s home and the nature of the care relationship. Each situation must meet CRA’s criteria.

3. Can home sharing providers hire respite workers?

Yes. Home sharing providers can choose to hire respite workers to offer temporary support. However, providers must decide if the respite worker is being hired as an employee or an independent contractor.

4. How do I know if my respite worker is an employee or a contractor?

It depends on how the working relationship is set up. Consider:
– Who sets the schedule?
– Who provides the tools or space?
– Can the worker take on other clients?
– Do they submit invoices or timesheets?

If the provider controls most of the work details, the respite worker is likely an employee. If the worker sets their own hours, uses their own tools, and works independently, they may be a contractor.

5. What if I hire a respite worker as an employee?

If your respite worker is an employee, you are responsible for:
– Withholding and remitting income tax, CPP, and EI
– Providing a T4 slip each year
– Following BC Employment Standards (minimum wage, vacation pay, etc.)
– Possibly registering with WorkSafeBC

6. What if my respite worker is a contractor?

If the worker is a contractor:
– They are responsible for paying their own taxes
– They may need to register for GST/HST if earning over $30,000 a year
– You should request invoices and may require proof of WorkSafeBC coverage

7. Do respite workers pay tax on their income?

Yes. Respite workers—whether contractors or employees—are generally required to pay tax on the income they earn. The non-taxable exemption for home sharing providers does not apply to respite workers.

8. Do I need to register with WorkSafeBC if I hire a respite worker?

It depends.
If your respite worker is considered an employee, you are likely required to register as an employer with WorkSafeBC and provide coverage.

If the respite worker is a contractor, you are responsible for checking whether:
– They are already registered and have their own WorkSafeBC coverage, or
– You must register and pay premiums on their behalf.

WorkSafeBC uses a contractor check tool to help you determine if coverage is needed. If in doubt, contact WorkSafeBC directly.

9. Should I use a written contract with my respite worker?

Yes. A written agreement helps clarify the relationship and protect both parties. It should include details like duties, pay, work schedule, and whether the worker is an employee or contractor.

10. Where can I get help to set this up properly?

We recommend speaking with:
– A tax professional or accountant
– An employment lawyer familiar with BC and CRA rules
– WorkSafeBC if you are unsure about coverage

Roles & Responsibilities #

Outline who provides backup care and how it’s paid. Home sharing providers are responsible for arranging respite support as needed. In most cases, respite workers must be approved by the contracting agency (such as a CLBC-contracted service provider or the family managing the funding). This ensures that the respite worker meets all necessary safety, screening, and support requirements.

Before hiring a respite worker, providers should:

• Confirm with their agency coordinator or funding contact whether prior approval is required
• Ensure the respite worker has completed all required background checks (e.g. criminal record check, reference check)
• Verify that the worker has the skills, experience, and training appropriate to the individual’s needs
• Understand any WorkSafeBC, insurance, or contractual obligations related to hiring respite workers

Failure to follow agency or funder approval processes may result in non-payment of invoices or breaches of contract.

 

Respite Invoice: What to Include?

Approved Invoice Description for Respite Workers (Home Sharing) #

An approved invoice for respite workers is a clear, itemized billing document that a home sharing provider uses to request payment for respite services delivered. It must meet basic accounting and accountability standards to be accepted by agencies, funders, or family payers.

Invoice Template

1. Invoice Header
   • Title: “Invoice”
   • Unique invoice number (e.g. RW-001, date-based, or sequential)
   • Date of submission
2. Provider Information
   • Full name of the home sharing provider (or agency if applicable)
   • Address
   • Phone number and/or email
3. Recipient Information (Bill To)
   • Name of the individual receiving support (optional depending on privacy policies)
   • Name of contracting agency, family, or funder
   • Contact person and address (if available)
4. Service Details

Date	Description of Service	Hours Worked	Rate ($/hr or daily)	Total ($)
June 1	Respite shift (overnight)	10 hrs	$25/hr	$250.00
June 3	Day support (community)	5 hrs	$25/hr	$125.00

1. • Include date(s) of service
   • Short, clear descriptions (e.g. “Daytime respite shift,” “Overnight coverage,” “Weekend support”)
   • Rate per hour or flat daily rate
   • Subtotal and total
2. Invoice Total
   • Subtotal
   • Any applicable taxes (if GST is required)
   • Final total
3. Payment Instructions
   • Preferred payment method (e.g. e-transfer, cheque)
   • Payment terms (e.g. “Payment due within 14 days”)
   • Name and banking/email info for payment
4. Signature (optional)
   • A signed declaration line such as:
     “I confirm the services listed were delivered as stated.”

Optional Add-ons:

• Hours signed off by the family or coordinator
• WorkSafeBC account number (if relevant)
• Attach timesheet or log if required by the payer

Service Delivery #

Service delivery in home sharing goes beyond meeting basic needs, it’s about creating a meaningful life for the person you support. This section outlines how to provide safe, respectful, and personalized care every day.

Welcoming a new person to your home #

What Families Want You to Know #

Families may feel anxious during transitions. They want reassurance that:

• Their loved one will be treated with respect and patience
• You are open to learning about their preferences, routines, and communication styles
• You’ll reach out with questions or updates

Key Considerations

• Take time to understand the person’s past experiences and what’s important to them.
• Don’t assume, ask. Learn from the individual and their supporters.
• Understand the person’s cultural identity, values, and communication needs.

Costs: Who is Responsible for What #

CLBC funding covers:

• Food and hygiene items for the supported individual
• Shared utilities (water, heat, electricity)
• Transportation for medical and essential outings

Individuals may be responsible for:

• Personal subscriptions (e.g., cell phone plans)
• Specialty items or personal hobbies (case by case)

Getting the Space Ready #

• Create a welcoming bedroom with comfortable, age-appropriate furnishings.
• Ensure safety and accessibility (e.g., clear pathways, grab bars if needed).
• Respect privacy: Provide storage space, a key (if appropriate), and signage if desired.

Establishing Routines #

• Introduce house routines gradually, allowing time to adjust.
• Involve the person in planning their schedule.
• Be flexible and responsive to energy levels, preferences, and needs.

Communication with Family & Supporters #

• Ask how and how often they’d like updates.
• Maintain regular contact through phone calls, emails, or visits.
• Include them in planning and celebration of milestones when appropriate.

Profiles, Health & Well-Being #

Review the individual’s:

• Support profile and GSA results
• Medical history, medications, and care plans
• Strengths, triggers, and calming strategies

Diet & Meal Planning #

• Include the individual in grocery shopping and meal planning.
• Respect dietary restrictions and cultural/religious practices.
• Encourage healthy, balanced meals and regular mealtimes.

Special Diets #

If a person requires a specific diet (e.g., gluten-free, diabetic-friendly):

• Follow doctor or dietitian recommendations.
• Monitor how diet affects health and behaviour.
• Keep receipts and track extra food costs for possible reimbursement.

Delegation of Care #

Providers can only administer medical tasks (like insulin injections) if:

• They are trained and delegated by a nurse under BC regulations.
• They maintain a record of delegated tasks.
• They update training as needed.
• Never take on a delegated task unless you’re trained and authorized.

Family & Supporters #

Maintain respectful, collaborative relationships with families and informal support networks:

• Include them in planning and celebrations
• Follow guardianship/legal representative guidelines
• Share successes, challenges, and changes in care

Complex Support Needs #

Some individuals receiving home sharing support may require additional services due to medical, behavioural, mental health, or legal challenges. These are referred to as complex service needs.

As a home sharing provider, you are not expected to manage these needs alone but you are a key part of the team. Understanding the systems and supports available allows you to connect individuals with the right resources and advocate effectively on their behalf.

Health #

Medication Administration & PRNs #

• Use a secure system for storing medications
• Follow written instructions and schedules
• Document administration times and PRN usage (why and when)

Medication Reviews #

• Complete training and delegation as required
• Schedule regular check-ins with pharmacists or prescribing doctors
• Review effectiveness and side effects
• Update CLBC and families on changes

Annual Health Checks #

• Ensure yearly physicals, dental, vision, and hearing exams
• Track appointments and outcomes
• Encourage preventative care and healthy habits

Transitions & Aging #

• Prepare for changes in mobility, memory, or support needs
• Update care plans and discuss long-term housing and health supports
• Involve the individual in future planning as early as possible

Reporting & Administration #

• Maintain accurate, objective daily notes
• Track incidents, appointments, goals, and outcomes
• Follow your agency’s reporting timelines and document formats

Ongoing Case Coordination & Monitoring Activities #

• Attend planning and review meetings
• Respond to requests from CLBC or agency staff
• Notify teams of major life changes or concerns

Respite #

• Arrange for approved respite providers
• Notify CLBC or your agency of scheduled respite
• Track respite use, hours, and feedback from the individual

Recruitment #

In some cases (especially individualized funding or micro-boards), you may:

• Help identify and mentor new providers
• Support transitions by sharing insights into care and routines

Person Centred Planning #

Support should reflect what is important to and for the person. This includes:

• Honouring their goals and dreams
• Involving them in decision-making
• Encouraging exploration of new interests

Ongoing Service Delivery #

• Provide consistent, respectful support
• Be flexible and responsive to changes
• Build routines and rituals that promote stability and comfort

Self-Determination #

Promote the individual’s right to:

• Make decisions, even when they make mistakes
• Learn from experience
• Direct their own life with support

Supported Decision Making #

This model means:

• You help the person understand choices using visuals, plain language, or role-play
• They choose with support, not for them
• Trusted friends, family, or advocates can help when needed

Community & Social Inclusion #

• Support participation in local events, volunteering, and social groups
• Address barriers (e.g., anxiety, transportation, accessibility)
• Encourage connections beyond paid supports

Daily Living & Independence #

Help the person build and maintain skills in:

• Personal hygiene
• Money management
• Cooking and cleaning
• Using public transportation
• Encourage independence, even in small ways.

Relationships & Social Networks #

• Connection with family and friends
• Development of safe, respectful friendships
• Education around dating, boundaries, and consent

Harm Reduction #

If risky behaviour occurs (e.g., substance use), prioritize:

• Safety and non-judgment
• Informed choices
• Connection to support resources

Cultural Considerations #

• Spiritual or religious practices
• Traditional foods, holidays, or clothing
• Gender identity, pronouns, and communication styles

Emergency Preparedness #

You must be ready for:

• Natural disasters (fire, flood, earthquake)
• Medical crises
• Behavioural emergencies

Keep:

• Emergency plans and
• Contact numbers accessible (Family, Friends, Equipment, Medications, Agency, etc.,)
• First aid and safety supplies stocked
• Drills practiced at least annually

Communication #

• Use clear, respectful, and person-friendly language.
• Learn how the person prefers to communicate (verbal, written, gestures, devices).
• Listen actively and validate their input.

Behavioural #

If behavioural challenges exist:

• Follow established behaviour support plans (if any).
• Use preventative strategies and positive reinforcement.
• Document all incidents and communicate changes to the team.
• Never use punishment, intimidation, or restraint unless directed by a professional and part of a formal plan.

Ongoing case management and monitoring activities #

• Attend planning and check-in meetings.
• Collaborate with the person’s full support network.
• Adjust routines and plans as needs change.
• Maintain detailed documentation for review.

Safeguards and standards #

Safeguards are systems and practices designed to protect the health, safety, and rights of the individual you support. Standards provide the consistent expectations and guidelines you must follow to ensure quality care.

General Safeguards and Standards

All home sharing providers are required to follow the CLBC Home Sharing Standards, which cover critical areas including:

Health and Wellness

• Support access to regular medical, dental, and mental health services.
• Monitor and document physical and emotional well-being.
• Promote healthy routines like sleep, hygiene, exercise, and nutrition.

Safety

• Maintain a hazard-free living environment.
• Test smoke and carbon monoxide detectors regularly.
• Keep first aid kits and emergency plans readily available.
• Ensure medication is stored securely and administered correctly.

Rights and Dignity

• Respect privacy, autonomy, and preferences.
• Allow personal space and ownership over belongings.
• Support informed decision-making in daily routines and long-term planning.

Abuse and Neglect Prevention

• Know the signs of abuse (emotional, physical, financial, sexual).
• Immediately report suspicions or incidents to your coordinating agency or CLBC.
• Participate in abuse prevention training and policy reviews.

Confidentiality

• Keep health records, incident reports, and personal information secure.
• Share information only with authorized individuals or team members.
• Follow FIPPA (Freedom of Information and Protection of Privacy Act) standards.

Emergency Preparedness

• Have up-to-date evacuation plans, contact lists, and safety supplies.
• Know your responsibilities in natural disasters (earthquake, fire, flood).
• Review emergency plans annually and update as needed.

Safeguards are not optional, they are a legal and ethical part of your role as a provider. Regular monitoring and reviews ensure compliance.

Aging, End of Life Care #

As people grow older, their physical, emotional, and social needs change. Providers must adapt support in a compassionate and person-centred way.

Aging in Place #

• Make age-appropriate modifications to the home (e.g., grab bars, softer lighting, mobility supports).
• Monitor for changes in memory, balance, medication effects, and physical limitations.
• Encourage autonomy while increasing support when necessary.
• Health Planning
• Attend medical appointments with the person (if agreed upon).
• Communicate changes to CLBC or the agency.
• Help coordinate care with health professionals, especially around chronic or emerging conditions.

Palliative and End-of-Life Care #

When someone enters the final stage of life, support should focus on:

• Comfort, dignity, and peace
• Access to hospice or palliative resources (e.g., BC PharmaCare Plan P)
• Emotional and spiritual care
• Respect for cultural and personal end-of-life preferences
• Work closely with the individual, their family, healthcare teams, and CLBC to create a compassionate plan.Providers are not expected to act as medical caregivers but must create a respectful environment and collaborate with professionals to support a dignified experience.

Professional Development, Tools and resources #

Ongoing learning and access to practical tools are essential for delivering high-quality, person-centred support in home sharing. CLBC and coordinating agencies expect providers to engage in continuous development to maintain skills, stay informed of policy changes, and meet evolving needs of the individuals they support.

This section outlines core learning resources and tools to help you grow in your role and fulfill your responsibilities.

Open Future Learning #

Open Future Learning is an online learning platform specifically designed for people who support individuals with developmental disabilities. It offers interactive, multimedia-based courses that are widely used across BC and endorsed by CLBC and many coordinating agencies.

Key features of OFL:

• Courses developed in partnership with self-advocates, family members, and experts.
• Available 24/7 and accessible on any device.
• Videos, real-life stories, reflective exercises, and knowledge checks.
• Topics include:
• Person-centred thinking
• Communication strategies
• Boundaries and abuse prevention
• Inclusion and community building

Why it matters:

• Many agencies require you to complete OFL modules as part of onboarding.
• It helps reinforce your understanding of core values and support strategies.
• It equips you with tools to respond to real-world situations confidently and ethically.

Developmental  Disabilities Guidelines #

The BC Guidelines for Supporting Adults with Developmental Disabilities provide practical, evidence-informed guidance for home sharing providers, agencies, and healthcare professionals.

These guidelines help providers:

• Understand common health concerns among people with developmental disabilities (e.g., mental health, medication use, sensory differences).
• Communicate effectively with healthcare providers.
• Recognize signs of pain, distress, or changes in health that may go unnoticed.
• Advocate for inclusive and equitable access to medical services.

Key topics include:

• Health promotion and prevention
• Navigating health care systems
• Informed consent and rights-based support
• Coordination of care across systems

These guidelines are especially useful when supporting someone with complex medical or behavioural needs and can serve as a reference when participating in care planning with health professionals.

Supports #

Justice & Legal #

Some individuals may have involvement with the legal system, or require help navigating guardianship, consent, or human rights issues. Supports include:

• Community Legal Clinics (e.g., Access Pro Bono)
• Public Guardian and Trustee (PGT): for adults needing legal or financial representation
• Legal advocates through organizations like Disability Alliance BC

Mental Health #

Individuals experiencing anxiety, depression, or psychiatric conditions may be eligible for:

• Community mental health teams through local health authorities
• Counselling (free or low-cost through non-profits)
• Crisis lines and mobile response teams

Health #

Additional medical supports may include:

• Home health nursing
• Occupational or physical therapy
• Specialized clinics (e.g., diabetes, neurology, pain)
• Palliative care teams
• Health authorities (e.g., Vancouver Coastal Health, Island Health) can connect providers to these resources.

Transportation #

Transportation is often a barrier to independence. Supports may include:

• HandyDART or custom transit options
• Bus pass programs (through PWD)
• Mileage reimbursement for medical travel (in some cases)

PWD #

As previously described, PWD provides income assistance and health-related supplements for eligible individuals. This can include:

• Monthly financial support
• Medical coverage (MSP, PharmaCare)
• Equipment and diet supplements

Work BC #

WorkBC centres provide:

• Job search and resume help
• Supported employment services
• Training and wage subsidies for people with disabilities
• WorkBC staff can help tailor employment goals for individuals with diverse abilities.

Advocate for Service Quality #

This independent advocate within the BC government helps adults receiving CLBC services resolve problems related to:

• Service access
• Planning disputes
• Rights violations
• Concerns about abuse or neglect
• They act as a neutral voice to support fair outcomes.

Mental Health & Addictions #

Supports for individuals with concurrent mental health and substance use needs may include:

• Substance use counselling
• Addiction recovery centres
• Integrated case management with mental health and housing supports

Health authorities and agencies like Canadian Mental Health Association (CMHA) can assist.

Disability Related Employment Supports #

Programs like:

• Customized Employment (through agencies)
• Employment readiness training
• Job coaching and on-the-job support

These are often accessed via CLBC or WorkBC and support long-term employment success.

Support Animals #

Individuals may be eligible for:

• Guide dogs or service animals (for mobility, anxiety, PTSD, etc.)
• Monthly supplement through PWD for animal care
• Certification may be required for public access rights

Home Sharing Property Support Program #

• Although not a province-wide program, some agencies or CLBC initiatives may support minor home modifications (e.g., ramps, safety equipment) to ensure the individual can safely and comfortably remain in the home.
• Ask your coordinating agency or CLBC facilitator if funding is available for accessibility improvements.

WorkSafeBC #

Providers operating as contractors may need to register with WorkSafeBC for workplace safety coverage. WorkSafeBC also:

• Offers health & safety guidelines
• Handles injury claims
• Supports safe environments for providers and individuals

Home Sharing Support Society BC #

The Home Sharing Support Society BC (HSSSBC) is a nonprofit organization dedicated to strengthening the home sharing community across British Columbia. We support home sharing providers, individuals, families, and agencies through accessible training, practical tools, and one-on-one guidance. Our services include provider onboarding resources, respite worker recruitment support, peer learning opportunities, and help navigating person-centred planning and inclusive practices. HSSSBC also works in partnership with agencies and regional teams to build consistent, high-quality supports that uphold the rights, choices, and well-being of the people at the heart of home sharing.

Vela Canada #

Vela Canada is a nonprofit organization that supports people with disabilities in living full lives through self-directed supports. They provide guidance and resources for individuals and families who want to create and manage Micro-boards and Individualized Funding arrangements. Vela offers one-on-one support, workshops, and ongoing mentorship to help people take greater control over their lives, make informed choices, and build strong, supportive networks in their communities.

Family Support Institute (FSI) #

The Family Support Institute (FSI) is a family-led nonprofit organization that supports families throughout British Columbia who have a loved one with a disability.

FSI offers free peer-to-peer support, workshops, information resources, and advocacy training. Their network of family volunteers helps connect individuals to services, navigate complex systems, and build inclusive communities where everyone belongs.

Other Organizations #

Additional supports may come from:

Inclusion BC (advocacy and rights) #

• BCANDS (for Indigenous people with disabilities)
• PLAN Institute (financial planning for people with disabilities)
• Community centres, churches, or cultural groups

These resources support inclusion, mental health, recreation, and planning.

Federal and Provincial Benefits #

BC PharmaCare Plan P – Palliative Care Benefits #

Provides full coverage for medications and supplies required for palliative care. Individuals must be registered with a palliative care program through a physician or nurse practitioner.

Covers:

• End-of-life medications
• Symptom management supplies
• Delivered to the home or hospice

Eligibility

Coverage is for B.C. residents of any age who:

• Are living in their own home; with family or friends; in a supportive or assisted living residence; a hospice unit in a long-term care facility (e.g., a community hospice bed not covered under PharmaCare Plan B)
• Have been diagnosed with a life-threatening illness or condition
• Have a life expectancy of up to six months, and
• Consent to the focus of care being palliative rather than treatment aimed at cure
• Coverage does not extend to patients in acute care.

Canada Pension Plan – Disability Benefits #

The Canada Pension Plan (CPP) disability benefit is a monthly payment that you could receive if you are unable to work because of a disability.

Eligibility

• are under 65
• contributed enough to the Canada Pension Plan
• have a mental or physical disability that regularly stops you from doing any type of substantially gainful work
• have a disability that is long-term and of indefinite duration, or is likely to result in death

 

CPP post-retirement disability benefit #

If you currently get the monthly CPP retirement pension, you could receive the Canada Pension Plan post-retirement disability benefit if you:

• are 60 to 65
• contributed enough to the CPP
• have a mental or physical disability that regularly stops you from doing any type of substantially gainful work
• have a disability that is long-term and of indefinite duration, or is likely to result in death
• have been receiving the CPP retirement pension for more than 15 months or become disabled after starting to receive the retirement pension

RDSPs #

A registered disability savings plan (RDSP) is a savings plan intended to help an individual who is approved to receive the disability tax credit (DTC) to save for their long-term financial security.

A long-term savings plan for people with disabilities:

• Contributions grow tax-free
• Federal government may contribute grants or bonds
• Does not affect PWD or CLBC benefits
• Funds can be used later in life to support independence

Who can become a beneficiary of an RDSP

You can designate an individual as beneficiary if the individual meets all of the following criteria:

• Is approved for the DTC (disability tax credit) (unless transferring from an existing RDSP to a new RDSP).
• Has a valid SIN
• Is a residence of Canada when the plan is entered into.
• Is under the age of 60 (a plan can be opened for an individual until the end of the year in which they turn 59).The age limit does not apply when a beneficiary’s RDSP is opened as a result of a transfer from the beneficiary’s former RDSP.

A beneficiary can only have one RDSP at any given time, although this RDSP can have several plan holders throughout its existence and it can have more than one plan holder at any given time.

 

 

Federal Programs & Services #

Disability Tax Credit #

The Disability Tax Credit (DTC) is a non-refundable tax credit designed to reduce the income tax burden for individuals with disabilities or their supporting family members. Eligibility requires certification from a qualified medical practitioner confirming that the individual has a severe and prolonged impairment in physical or mental functions.

Benefits of the DTC include:

• Reduction of taxable income, potentially resulting in significant tax savings.
• Transferability of unused portions to supporting family members.
• Access to other programs such as the Registered Disability Savings Plan (RDSP).

Canada Revenue Agency #

The CRA administers various programs and benefits for individuals with disabilities, including:

• Registered Disability Savings Plan (RDSP): A long-term savings plan to help Canadians with disabilities save for the future. Contributions may be supplemented by government grants and bonds.
• Medical Expense Tax Credit: Allows individuals to claim eligible medical expenses not covered by insurance.
• Child Disability Benefit: A tax-free monthly payment for families caring for a child under 18 with a severe and prolonged impairment.

Canadian Care Giver Benefit

The Canada Caregiver Credit is a non-refundable tax credit available to individuals who provide support to a spouse, common-law partner, or dependent with a physical or mental impairment. The amount varies based on the relationship to the person and their net income.

Canadian Disability Benefit

The Canada Disability Benefit is a federal income supplement aimed at reducing poverty among working-age Canadians with disabilities. As of July 2025, eligible individuals may receive up to $200 per month, with the exact amount based on income and other factors.

 

Glossary #

Accreditation

A formal recognition that an agency meets national or international standards of quality in service delivery.

 

Adult Guardianship

A legal arrangement allowing another person to make decisions on behalf of an adult who cannot make decisions themselves.

 

Advocate for Service Quality

An independent government service that helps adults receiving CLBC-funded supports resolve concerns about access, quality, or rights.

 

BC PharmaCare Plan P

A drug plan that covers medications and supplies for people receiving palliative care.

 

CLBC (Community Living British Columbia)

The provincial agency that funds and monitors services for adults with developmental disabilities in BC.

 

Committee (Private or Public)

A person (private) or the Public Guardian and Trustee appointed by the court to manage someone’s finances and/or personal decisions if they’re not capable.

 

Coordinating Agency

An agency that works with CLBC to manage, match, and monitor home sharing providers.

 

Contract Administration

The full process of starting, managing, and closing a home sharing contract, including monitoring and reporting.

 

Critical Incident

A serious event affecting a person’s safety or well-being (e.g., injury, police involvement, abuse), which must be reported.

 

Disability Tax Credit (DTC)

A federal tax credit that reduces the income tax for eligible people with disabilities or their supporting family members.

 

Employment Supports (PWD)

Supports such as job coaching, wage subsidies, or training offered through WorkBC or customized employment services.

 

FIPPA

BC’s Freedom of Information and Protection of Privacy Act; it sets rules for how personal information must be handled.

 

GSA (Guide to Support Allocation)

The tool CLBC uses to assess a person’s needs and determine the level of service funding.

 

Home Sharing

A residential support model where an adult with a developmental disability lives in the home of a paid caregiver who provides daily support.

 

Individualized Funding (IF)

A model where individuals or their families receive funding directly to arrange and manage their own services, including hiring providers.

 

Microboard

A small non-profit society formed by the individual’s family and supporters to plan and oversee services.

 

Person-Centred Planning

A support approach focused on the individual’s goals, choices, and preferences.

 

PRN Medication

Medication given “as needed,” not on a fixed schedule, usually for pain, anxiety, or sleep.

 

Public Guardian and Trustee (PGT)

A government office that may manage finances or personal decisions for adults who are incapable and have no other representative.

 

PWD (Persons with Disabilities Program)

A provincial program that provides monthly income, health benefits, and supports for adults with long-term disabilities.

 

Quality of Life Framework (CLBC)

A model focusing on three areas: independence, social participation, and well-being, used to guide and evaluate services.

 

RDSP (Registered Disability Savings Plan)

A long-term savings plan for people with disabilities that includes government contributions and does not affect PWD benefits.

 

Representation Agreement

A legal document where an adult names someone to make decisions on their behalf, especially for health care or personal matters.

 

Respite

Temporary relief for home sharing providers when another approved person takes over caregiving duties.

 

Self-Determination

The right of a person to make their own choices about how they live, work, and relate to others.

 

Supported Decision Making

A process where individuals get help to understand and make their own decisions, without someone else making choices for them.

 

TSDM (Temporary Substitute Decision Maker)

A person chosen by a health provider (e.g., doctor) to make medical decisions for someone who is temporarily incapable.

 

Vela Canada

An organization that supports individuals and families using Individualized Funding or Microboards.

 

WorkBC

A provincial employment service that helps people with disabilities find jobs, training, or self-employment support.